Shipping Policy

At Niphean, we strive to provide our customers with a seamless shopping experience, which includes reliable and efficient shipping services. This Shipping Policy outlines important information regarding the shipment of products ordered through our website. Please read this policy carefully before placing an order. By placing an order, you acknowledge and accept the terms and conditions outlined below.

1. Order Processing Time:
- All orders are typically processed and dispatched within 2-3 business days (excluding weekends and holidays) from the date of purchase confirmation. However, please note that certain products may have longer processing times, which will be clearly specified on the product page.

2. Shipping Methods and Delivery Estimates:
- We offer various shipping methods to cater to your specific needs. The available options, along with estimated delivery times, will be displayed during the checkout process. Please note that the estimated delivery times are approximate and can vary depending on factors such as the shipping destination, product availability, and carrier delays.

3. Shipping Destinations:

- Countries currently supported for delivery: US

If your location is outside the United States, we regret that we are currently unable to fulfill your order. We are constantly expanding our shipping capacity, so please check back regularly for updates.

4. Order Tracking:
- Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment through the carrier's website. Please note that it may take up to 24 hours for the tracking information to become available.

5. Customs, Duties, and Taxes:
- For international orders, please be aware that your package may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are beyond our control. We recommend contacting your local customs office for more information regarding customs policies and charges.

6. Shipping Delays and Exceptions:
- While we strive to deliver your order within the estimated timeframe, please understand that occasional delays may occur due to unforeseen circumstances. These circumstances may include but are not limited to natural disasters, weather conditions, customs clearance procedures, or carrier disruptions. We appreciate your patience and understanding in such situations.

7. Order Modifications and Address Changes:
- Once an order has been placed, modifications or changes to the shipping address cannot be guaranteed. If you need to update any details, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed for shipment.

8. Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that a satisfactory solution is provided to you.

9. Returns and Exchanges:
- For information regarding our return and exchange policies, please refer to our Returns and Refunds Policy page.

10. Contact Information:
- If you have any questions or concerns regarding our shipping policy or require further assistance, please don't hesitate to contact our customer support team. You can reach us via sales@niphean.com or by visiting our Contact Us page on our website.