Effective Date: May 19, 2025

Welcome to Niphean.com, operated by Niphean Outdoor Co., Limited, a registered company in Hong Kong SAR.

This website is operated by NIPHEAN OUTDOOR CO., LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to NIPHEAN OUTDOOR CO., LIMITED. NIPHEAN OUTDOOR CO., LIMITED offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These Terms and Conditions ("Terms", "Agreement") govern your use of our website, mobile services, products, and all related digital platforms (collectively referred to as "Services").

By accessing, browsing, or purchasing from Niphean.com, you agree to comply with and be bound by these Terms. If you do not accept all of these Terms, please do not use our Services.

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1. Use of the Website

You agree to use this website solely for lawful purposes. You must be at least 18 years old or the age of legal majority in your jurisdiction. You may not use our Services in any manner that could disable, overburden, or impair the website or interfere with any other party’s use.

2. Account Registration

You may be required to register an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Niphean is not liable for any unauthorized access to your account.

3. Orders & Acceptance

All orders placed on this website are subject to acceptance by Niphean. We reserve the right to cancel or refuse any order for any reason at our sole discretion, including but not limited to product availability, inaccuracies in pricing or product information, or suspected fraud.
Order confirmations do not constitute final acceptance but serve as acknowledgment of receipt.

4. Pricing & Payment

All prices displayed are in U.S. Dollars (USD), unless otherwise specified. Prices are subject to change without notice.
We accept secure payments via major credit cards and Shopify Payments. You represent that the payment information you provide is accurate and that you are authorized to use the payment method submitted.
For more information, refer to our Payment Policy.

5. Taxes & Duties

You are responsible for any applicable local, state, provincial, federal, or international taxes, duties, or levies related to your purchase. Where legally required, taxes will be clearly displayed at checkout.

6. Shipping & Delivery

We currently ship to the United States, Canada, the United Kingdom, Germany, France, Spain, and Italy.

• Orders are fulfilled from our warehouses located in the United States, Canada, and Germany.
• Orders will be shipped from the warehouse closest to the delivery address, subject to stock availability.
• Estimated delivery times are for reference only and not guaranteed.
• Shipping fees and any available free shipping thresholds are disclosed at checkout.
• Risk of loss and title passes to you upon delivery to the carrier.
  For more information, please refer to our Shipping Policy.

7. Returns & Refunds

We offer a 30-day return policy on most products. To qualify for a return:

• The item must be unused, in original condition and packaging.
• Return requests must be initiated within 30 days of delivery.
• Return shipping costs may apply.
  Refunds will be processed to the original payment method after receipt and inspection.
  For details, see our Refund Policy.

8. Warranty

We stand behind the quality of our products. Most paddle boards and accessories come with a limited warranty.
Warranty periods and coverage may vary by product type.
Please review our full Warranty Policy for details on what is covered and how to file a claim.

9. Product Descriptions

We strive for accuracy in all product descriptions and images. However, we do not warrant that product details, pricing, or other content on the website are error-free or current. We reserve the right to correct errors and update information at any time.

10. Promotions & Discount Codes

From time to time, we may offer promotional discounts. Promotions are subject to specific terms, are non-transferable, and may not be combined with other offers. Niphean reserves the right to modify or cancel promotions at any time.

11. Intellectual Property Rights

All content on this website—including but not limited to text, graphics, logos, images, videos, product designs, and trademarks—is the property of Niphean Outdoor Co., Limited or its licensors and is protected by international copyright, trademark, and intellectual property laws.
You may not use, reproduce, distribute, or exploit any content without prior written consent.

12. User Content & Reviews

You may submit reviews, comments, or other content, provided it is not illegal, obscene, defamatory, infringing, or harmful.
By submitting content, you grant Niphean a royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, and display such content in any media.

13. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, practices, or privacy policies of such websites. Accessing them is at your own risk.

14. Disclaimer of Warranties

All products and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the website will be secure, uninterrupted, or error-free.

15. Limitation of Liability

To the fullest extent permitted by law, Niphean shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or relating to your use of the website or purchased products, even if we have been advised of the possibility of such damages.
In any case, our aggregate liability shall not exceed the total amount paid by you for the product(s) giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Niphean, its directors, officers, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your violation of these Terms or your misuse of the Services.

17. Force Majeure

Niphean shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, cyberattacks, pandemics, government actions, or shipping delays.

18. Governing Law & Jurisdiction

These Terms shall be governed by the laws of Hong Kong SAR, without regard to its conflict of laws principles.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong S.A.R.. Any disputes arising from or in connection with the use of this website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

You agree to submit to the exclusive jurisdiction of the courts in Hong Kong for any legal disputes.

19. Dispute Resolution & Arbitration

In the event of a dispute, we encourage you to contact us to seek an amicable resolution. If unresolved, any dispute shall be submitted to binding arbitration under the rules of the Hong Kong International Arbitration Centre (HKIAC).
You waive your right to participate in class-action lawsuits or class-wide arbitration.

20. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

21. Termination

We reserve the right to suspend or terminate your access to our Services at any time, without notice, for violations of these Terms or for conduct we determine is harmful to our business or other users.

22. Updates to These Terms

We reserve the right to update these Terms at any time. Changes become effective upon posting. You are encouraged to review these Terms periodically to stay informed.
Your continued use of the website after any changes constitutes your acceptance of the updated Terms.

23. Contact Us

If you have any questions regarding these Terms, please contact:
Company Name: Niphean Outdoor Co., Limited
Email: support@niphean.com
Registered Address: Unit B68, 5/F, Tsuen Wan Industrial Building, No. 59–71 Wang Lung Street, Tsuen Wan, New Territories, Hong Kong