At Niphean, we’re committed to delivering your gear fast and reliably, wherever you are. This policy outlines our shipping timelines, service areas, and related details. Please review carefully before placing your order.
Order Processing Time
Orders are processed Monday to Friday, excluding public holidays. Please allow 1-2 business days for processing before dispatch. Once shipped, you’ll receive a shipping confirmation email with tracking details.
Shipping Destinations
We currently ship to the following countries: United States (Contiguous 48 states, Alaska & Hawaii*) Canada United Kingdom Germany France Italy Spain *For orders to Alaska, Hawaii, and remote areas, additional shipping time and charges may apply. If your country is not listed, feel free to contact us at support@niphean.com to inquire about possible international shipping.
Estimated Delivery Times
Region Standard Shipping Expedited Shipping
USA 3-7 business days 2-3 business days Canada 5-10 business days 3-5 business days UK & Europe 5-10 business days 3-6 business days
Delivery estimates may vary based on local carriers, customs processes, and remote locations.
Shipping Costs
Free standard shipping is available on orders over a certain threshold (check product pages or current promotions). Shipping costs for orders below the threshold or for expedited options are calculated at checkout based on destination, size, and weight.
Duties, Taxes & Customs (International Orders)
Customers outside the U.S. (including Canada and Europe) are responsible for any applicable import duties, taxes, or customs fees. These charges are not included in our prices and are typically collected upon delivery.
Oversized Shipments
Some items (like paddleboards or bundles) may ship in multiple boxes and may arrive separately. Oversized items may require extra handling time or fees, which will be clearly indicated at checkout.
Tracking & Delivery
You’ll receive a tracking number once your order ships. Orders may be shipped via carriers such as UPS, FedEx, DHL, USPS, or local partners depending on the destination. Please monitor your tracking link for real-time updates.
Lost, Delayed, or Damaged Shipments
If your shipment is lost, delayed, or arrives damaged, notify us within 7 days of delivery at [support@niphean.com] with your order number and photos (if applicable). We’ll assist you in filing a claim or arranging a replacement.
Address Accuracy
Please double-check your shipping address before placing your order. Niphean is not responsible for delivery issues caused by incomplete or incorrect addresses.
Questions or Special Requests?
For any special shipping requests, bulk orders, or inquiries about delivery to other countries, please reach out to support@niphean.com - we’re happy to help.
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