Frequently Asked Questions

FAQs
Boards
Accessories
Payment
Shipping
Yes. They're designed for easy balance, stability, and quick learning.
Up to 500 lbs (227 kg), suitable for adults paddling with a child, pet, or extra gear.
Yes. The deck is spacious and stable for multi-use purposes.
Inflated to 15 PSI, the board becomes stiff and comparable to a hard board.
10' is suitable for shorter or lighter paddlers; taller or heavier users may prefer 10'6" or 11' models for added stability.
Yes. Rinse with fresh water after use in saltwater for longevity.
Yes, under supervision. It's safe and stable for younger paddlers.
Built with military-grade dual-layer PVC and drop-stitch core.
Easily fits into the included backpack, total carry weight ~22 lbs (10 kg).
Yes. All boards include a 3-year limited warranty.
Adjustable paddle, dual-action pump, coiled leash, backpack, center fin, repair kit.
Aluminum alloy (standard). Carbon fiber upgrade available separately.
Yes. Standard Halkey-Roberts valve fits most electric SUP pumps.
Some models include action mounts. Check product specs before purchase.
Yes. Front deck bungees allow secure gear storage.
Yes. Tool-free center fin installation and removal.
Yes. D-rings on deck are compatible with universal kayak seats.
Yes. You can order all accessories individually on our website.
Approx. 90 x 40 x 30 cm; fits all items and meets airline check-in guidelines.
Yes. A coiled SUP leash comes with every board package.
Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, Shop Pay.
Yes. Shop Pay Installments is available for eligible U.S. customers.
No. Sales tax is calculated at checkout based on shipping address.
No. Shipping costs are calculated at checkout based on location.
Immediately upon placing the order.
No. Payment method cannot be modified post-purchase.
Verify your card details or contact your bank. Reach out if the issue persists.
Occasionally. Subscribe to our newsletter for exclusive offers.
Not yet. Digital gift card support is coming soon.
Yes. Contact us at support@niphean.com with your order number.
From our warehouses in the United States, Canada, and Germany, depending on destination.
United States, Canada, United Kingdom, Germany, France, Italy, Spain.
U.S./Canada: 3–7 business days; Europe: 5–10 business days.
Free standard shipping is available on qualifying orders (see checkout for details).
Yes. Tracking details will be emailed as soon as the order ships.
Not by default. Contact customer service for express delivery options.
Address changes are only possible within 12 hours of order placement.
No. A valid residential or commercial address is required.
Contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.
If your tracking hasn't updated in 7 days, contact us for resolution or reshipment.
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