• At Niphean, we take pride in the quality of our paddleboards and accessories. If you're not fully satisfied, we're here to help — with policies that are fair to both our customers and our operations.

• 1. Return Eligibility
• Returns are accepted within 30 days of delivery if:
• - The item is unused, in original condition, and in original packaging
• - All accessories, manuals, and components are included
• - The product was not marked as Final Sale or offered as a free gift
• Used, damaged, or incomplete items may not qualify for a full refund.

• 2. How to Start a Return
• Please email us at support@niphean.com with:
• - Your order number
• - The reason for return
• - Photos (required for defective, damaged, or used item claims)
• We'll respond within 1–2 business days with return instructions.

• 3. Return Shipping & Restocking Fee
• - Customers are responsible for return shipping, unless the item is defective or incorrect.
• - For non-defective discretionary returns, a restocking fee of 20% may be deducted from your refund.
• - For orders that included free shipping, original shipping costs may also be deducted.
• - We recommend using trackable and insured shipping.
• - Returns must be shipped to the designated Niphean regional warehouse as instructed by our support team.
• - Unauthorized returns will be refused.

• 4. Refunds
• - Refunds will be issued to your original payment method after inspection.
• - Allow 7–10 business days for processing.
• - Original shipping charges are non-refundable, unless we made an error.
• - Refunds for incomplete, used, or damaged returns may be reduced or denied.

• 5. Damaged, Defective, or Incorrect Items
• - Please inspect your items upon delivery.
• - Report any issues within 3 days to support@niphean.com, including your order number and photos.
• - We'll offer a full refund, replacement, or store credit, depending on the issue.

• 6. Oversized Item Returns (e.g. Paddle Boards)
• Due to the size and logistics involved:
• - All original components must be included
• - Return freight fees apply and will be quoted in advance
• - Returns with missing parts may incur additional deductions
• - If the board has been inflated or used, it may not qualify for a full refund

• 7. International Returns (Canada & Europe)
• International returns are accepted for orders delivered to Canada and Europe.
• Customers are responsible for return shipping, duties, and customs clearance fees.
• Please contact our support team for the correct return address and detailed instructions before shipping.

• Need Assistance?
• Our team is here to help:
• support@niphean.com