• At Niphean, we want you to be completely satisfied with your purchase. If you are not 100% happy with your order, we’re here to help.

• Eligibility for Returns
• Returns are accepted within 30 days of the original delivery date.
• Items must be unused, in original packaging, and in reseliable condition.
• Proof of purchase is required (e.g., order confirmation or receipt).

• Non-Returnable Items
• The following items are not eligible for return:
• Products that have been used, damaged, or altered.
• Clearance or final sale items.
• Customized or personalized products.

• How to Initiate a Return
• To start a return:
• Contact our Customer Service at [support@niphean.com] with your order number and reason for return.
• Our customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.

• Refunds
• Once your return is received and inspected, we will notify you of the status.
• Approved returns will be refunded to the original payment method within 7-10 business days.
• Shipping fees (if any) are non-refundable.

• Exchanges
• We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
• Damaged or Defective Items
• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We’ll make it right.